Refund Policy

Thank you for choosing PoseUp.ai for your AI-powered photo enhancement needs. We strive to provide exceptional service and are committed to customer satisfaction.

Refund Eligibility

Eligible for Full Refund

You may be eligible for a full refund under the following conditions:

Unused Subscriptions: If you have subscribed to a paid plan but have not used any photo enhancement credits or services
Technical Issues: If our service is unavailable due to technical problems on our end for an extended period
Billing Errors: If you were charged incorrectly due to system errors
New User Grace Period: Within 7 days of initial subscription for first-time users who haven't processed any photos

Not Eligible for Refund

Used Credits: Once you have used any photo enhancement credits or processed photos through our AI service, the subscription becomes non-refundable
Partial Usage: Subscriptions where any premium features have been accessed or credits consumed
User Dissatisfaction: Refunds are not provided based solely on user preference or dissatisfaction with enhancement results
Completed Services: Any successfully delivered enhanced photos or completed processing sessions

How to Request a Refund

To request a refund, please contact our support team with:

Account Information: Your registered email and account details
Order Details: Subscription date and transaction information
Reason for Refund: Clear explanation of why you're requesting a refund
Usage Confirmation: We will verify that no credits have been used

Refund requests will be processed within 5-7 business days after approval.

Free Trial Recommendation

We strongly recommend trying our free plan first to test our AI enhancement capabilities before upgrading to paid plans. This allows you to experience our service quality and determine if it meets your needs.

Alternative Solutions

Before requesting a refund, consider these options:

Downgrade Plan: Switch to a lower-tier plan that better suits your needs
Technical Support: Our team can help resolve any technical issues you're experiencing
Feature Guidance: Get assistance on how to best use our enhancement features

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Email: support@poseup.ai
Response Time: Within 24 hours
Processing Time: 5-7 business days for approved refunds

This refund policy is effective as of August 30, 2025, and may be updated from time to time. Please review our Terms of Service for complete details.